Frequently Asked Questions | Sirenicate Rugs
Have questions? We’ve got answers! Below, you’ll find frequently asked questions about our custom rugs, ordering process, shipping, and more. Click on a category to expand the answers.
🔹 General Questions
What makes Sirenicate Rugs unique?
Sirenicate Rugs specializes in custom, high-quality rugs designed for Greek life, businesses, and personal use. Our rugs are durable, vibrant, and fully customizable.
Are your rugs officially licensed for Greek life?
Yes! We are an Affinity Gateway Licensed Vendor, ensuring that fraternity and sorority logos, colors, and crests are accurately represented.
Do you offer fully custom rugs?
Absolutely! Whether you want a custom size, logo, or unique design, we can bring your vision to life.
What materials are used in your rugs?
We use two types of materials depending on the rug:
- Custom Greek Life Rugs & Corporate Rugs – These rugs feature a durable nylon surface with a rubber backing, making them perfect for high-traffic areas in chapter houses and business spaces.
- Home Rugs, Pre-Designed Greek Life Rugs & Corporate Rugs – These have a soft polyester surface with an anti-slip backing, designed for comfort and everyday use.
🔹 Ordering & Customization
How do I order a custom rug?
Simply visit our Custom Rugs Page and fill out the request form with your preferred size, colors, and design elements.
Can I see a digital proof before production?
Yes! You’ll receive a high-resolution mockup for approval before we start production.
What file formats do you need for custom designs?
We accept JPEG, PNG, AI, and PDF files for custom logo submissions. If you’re unsure, contact us for guidance.
Can I request specific colors or patterns?
Yes! We can match your exact brand, fraternity, or personal color preferences.
🔹 Greek Life Custom Rugs
Which fraternities and sororities do you work with?
We create officially licensed rugs for select fraternities and sororities. If your organization isn’t listed, contact us to check licensing options.
Can alumni order rugs for their chapter?
Yes! Many alumni purchase custom rugs for their chapter houses or as special gifts.
Do you offer bulk discounts for Greek organizations?
Yes! We provide bulk pricing for fraternity & sorority chapters, alumni groups, and events. Reach out for exclusive pricing.
🔹 Corporate & Business Rugs
Can I get my company logo on a rug?
Yes! We create high-quality branded rugs for businesses, retail stores, offices, and event spaces.
Are corporate rugs suitable for high-traffic areas?
Yes! Our nylon surface rugs with rubber backing are ideal for offices, storefronts, and lobbies.
Do you offer bulk pricing for multiple locations?
Yes! Businesses ordering multiple rugs receive discounted bulk pricing.
Can you match my brand’s exact colors?
Yes! We ensure accurate color-matching to maintain your brand’s integrity.
🔹 Production & Shipping
How long does it take to receive my custom rug?
Custom rugs take 2-3 weeks to produce, plus 5-7 days for shipping.
Do you ship internationally?
Yes! We offer worldwide shipping—delivery times may vary by location.
Is shipping free?
Yes! We offer free shipping on all orders, no hidden fees.
Can I track my order?
Yes! You will receive a tracking number once your rug ships.
🔹 Returns, Exchanges & Bulk Orders
Can I return or exchange a custom rug?
Custom rugs are final sale, but if there’s an issue with your order, contact us within 48 hours of delivery.
Do you offer bulk order discounts?
Yes! We provide special pricing on bulk orders for businesses, fraternity/sorority houses, and event venues.
What if my rug arrives damaged?
If your rug arrives damaged, contact us within 48 hours with photos, and we will replace it at no cost.
Can I place a wholesale order?
Yes! We offer wholesale pricing for businesses, organizations, and retailers. Contact us for details.
Need More Help? Contact Us!
📩 Email: sirenic.cs@gmail.com
🌍 Website: sirenicaterugs.co
🚀 Start designing your perfect custom rug today!